Tonight we visited this local restaurant that we’ve supported several times in the past, hoping to give it another chance despite previously poor service. Unfortunately, this was our worst experience yet.
My fiancé ordered a lobster tail, and I ordered a buffalo chicken Caesar wrap. We waited a long time for our meals, and when they finally arrived, the lobster tail was severely overcooked and extremely difficult to cut.
For my wrap, things were even worse. When I started eating the second half, I took a bite and immediately felt something so hard that I thought I had broken a tooth. When I spit it out, I discovered it was a small rock buried in the middle of the wrap. We informed the waitress, who apologized said she would call the manager and remove the wrap from our bill, but no explanation or concern was offered about how a rock ended up in the food.
We’ve tried to support this local establishment multiple times, but between the consistently poor service and now a foreign object in the food, we can’t justify returning. Extremely disappointing experience.
shadwell
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June 04, 2025
Was here in Ponoka on sales calls and was craving a burger and decided to stop here for lunch. Sure glad I did! Great bacon cheeseburger, and really nice waitress. Highly recommend
Taras St Jean
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March 30, 2025
My daughters pancakes were really good. My other daughter had the kids chicken fingers and she loved the fries. I had the breakfast and it was very good. The sausage I thought tasted different but the hash browns, ham and bacon were on par. The service could certainly have been improved. We said we needed a couple minutes to make up our minds on the menu and she was 15 minutes later. Once we were finished she cleared the plates and was another 10 minutes bringing the bill. The food and value was good but so it was just the service that could have been better
Jai Rz
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August 04, 2025
Decent food and friendly service, but nothing too special. The atmosphere is nice and the portions are fair, but the overall experience felt a bit average. Still worth checking out if you’re in the area, but there’s room for improvement.
Anna Gladue
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August 25, 2025
My mum and I have been regulars since February 2024. The food is always delicious! What makes the restaurant truly special is the staff. They're all hard working and friendly, and they make a visit more like seeing friends then going out to eat. If you go on the weekends make sure to try out their French toast or pancakes (I love the French toast my mum loves the pancakes). I usually order steak and eggs when I go out for breakfast and the Chef always makes the steak perfectly rare. Mum and I also love their pizza, burgers, and fries. They also have excellent selections if you want a rice bowl. I've tried as many dishes as I can (they switch it up every so often) and I've never had a bad experience.
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4405 AB-2A, Ponoka, AB T4J 1J8, Canada
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Tonight we visited this local restaurant that we’ve supported several times in the past, hoping to give it another chance despite previously poor service. Unfortunately, this was our worst experience yet. My fiancé ordered a lobster tail, and I ordered a buffalo chicken Caesar wrap. We waited a long time for our meals, and when they finally arrived, the lobster tail was severely overcooked and extremely difficult to cut. For my wrap, things were even worse. When I started eating the second half, I took a bite and immediately felt something so hard that I thought I had broken a tooth. When I spit it out, I discovered it was a small rock buried in the middle of the wrap. We informed the waitress, who apologized said she would call the manager and remove the wrap from our bill, but no explanation or concern was offered about how a rock ended up in the food. We’ve tried to support this local establishment multiple times, but between the consistently poor service and now a foreign object in the food, we can’t justify returning. Extremely disappointing experience.
Was here in Ponoka on sales calls and was craving a burger and decided to stop here for lunch. Sure glad I did! Great bacon cheeseburger, and really nice waitress. Highly recommend
My daughters pancakes were really good. My other daughter had the kids chicken fingers and she loved the fries. I had the breakfast and it was very good. The sausage I thought tasted different but the hash browns, ham and bacon were on par. The service could certainly have been improved. We said we needed a couple minutes to make up our minds on the menu and she was 15 minutes later. Once we were finished she cleared the plates and was another 10 minutes bringing the bill. The food and value was good but so it was just the service that could have been better
Decent food and friendly service, but nothing too special. The atmosphere is nice and the portions are fair, but the overall experience felt a bit average. Still worth checking out if you’re in the area, but there’s room for improvement.
My mum and I have been regulars since February 2024. The food is always delicious! What makes the restaurant truly special is the staff. They're all hard working and friendly, and they make a visit more like seeing friends then going out to eat. If you go on the weekends make sure to try out their French toast or pancakes (I love the French toast my mum loves the pancakes). I usually order steak and eggs when I go out for breakfast and the Chef always makes the steak perfectly rare. Mum and I also love their pizza, burgers, and fries. They also have excellent selections if you want a rice bowl. I've tried as many dishes as I can (they switch it up every so often) and I've never had a bad experience.